Frequently Asked Questions
Everything you need to know about your order and our premium denim.
How do I determine my correct size in Citizens of Humanity denim?
Our jeans generally run true to size, but fit can vary by fabric composition. We recommend checking the 'Size & Fit' guide on each product page for specific measurements and whether the denim has high stretch or is a rigid 100% cotton.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of the ship date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days to arrive, while expedited options are available at checkout for faster delivery.
How should I care for my premium denim to ensure longevity?
To preserve the color and fit of your jeans, we recommend washing them sparingly. When necessary, wash inside out in cold water with a mild detergent and hang to dry. Avoid the dryer, as high heat can break down elastic fibers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee any changes or cancellations. Please contact our customer service team immediately if you need assistance.